What drives competence in your business?
Skills and systems matter, but behavioural intelligence is what turns capability into results. When people understand how they and others work best, performance follows. When teams operate blind to their differences, even talented people underdeliver.
Taking Flight Learning® uses the proven DISC framework to help you understand how people naturally work, communicate, and make decisions.
Why it matters
In growing businesses, you can’t afford miscommunication or misaligned teams. Understanding behavioural styles is what converts competence into collaboration and friction into high-performing synergy.
And unlike vague “soft skills,” i it’s practical and immediately applicable.
Individual Insight
Each individual gets a report showing:
- Natural behavioural style – How you naturally communicate, make decisions, and work
- Potential difficulties and blind spots – Behaviours that may be challenging for their style and areas requiring extra attention or energy
Actionable development insights – Specific strategies to leverage strengths, adapt style, and communicate effectively with others
Team and organisational insight
Linking individual results shows:
- Which motivators are dominant in the team
- Where disconnection or resistance is hiding
- How aligned people are with your mission
What you learn
By completing a 15-minute assessment, Taking Flight® reveals:
How each person naturally works – their core behavioural style and preferences (eagle, parrot, dove or owl)
How they communicate best – Whether they’re direct, enthusiastic, thoughtful, or analytical
What causes friction – what styles and clashes create misunderstanding and potential conflict
How to work with them – tailored communication, delegation and collaboration strategies
DISC profiles identify your style using 4 birds:
Eagle (Dominant)
- Results-orientated, decisive, competitive, daring, direct
- Takes charge, moves quickly, confident
- Authoritative, action driven, risk taker, bottom line focussed
Parrot (Influence)
- Enthusiastic, optimistic, persuasive, social, talkative
- Inspiring, motivational, charming, flexible, imaginative
- Group-orientated, upbeat, humorous, builds morale.
Dove (Steadiness)
- Patient, calm, supportive, loyal, good listener
- Harmonious, sincere, empathetic, team player, caring
- Relationship-oriented, consistent, predictable, compassionate
Owl (Conscientiousness)
- Analytical, accurate, logical, detail orientated, precise
- Questioning, organized, diplomatic, data-driven, systematic
- Conscientious, deliberate, quality-focussed, observant
Real results: marketing agency case study
A mid-sized digital marketing agency with the following teams: creative, account management, analytics.
The Problem
Experiencing significant internal friction and conflict between them.
The creative team felt steamrolled by the account management team. Whilst the analytics team felt excluded from strategic decisions. Projects were delayed, client satisfaction was dropping, and employee turnover had increased by 40% in one year.
The Fix
Agency brought in Taking Flight for all employees. It identified that the Creative Team were primarily Parrots and Doves, the Account management team were mostly eagles and that the analytics team were owls.
Key Discoveries
- Creative Director (Parrot) realised that their enthusiastic brainstoring style overwhelmed the Senior Analyst (Owl) who needed time to process ideas
- Account Director (Eagle) understood why his direct, fast paced communication felt aggressive to the Design Lead (Dove) who needed collaboration
- Project teams were unintentionally stacked with similar styles creating blind spots
Implemented Solutions
- Restructured project team to include a balance of all styles
- Modified meeting format
- Agendas sent 24 hours in advance (for Owl)
- Brainstorming time (for Parrots)
- Structured decision making (for doves)
- Established clear actions (for Eagles)
- Adapted communication styles: account managers slowed down to be more collaborative with creative teams
Results
- Employee turnover dropped from 40% to 8%
- Project completion time improved by 14%
- Client satisfaction scores increased from 72% to 89%
- Revenue grew by 23%
“It wasn't a lack of ability, it was a lack of understanding each other”
Why your business needs this
Taking Flight (DISC) shows you what personality assessments miss: how people naturally communicate, collaborate, and what triggers conflict or connection.
You’ll reduce friction, improve collaboration, align communication with results, and turn understanding into competitive advantage.