Using Our Services

These terms explain the rules for using People First HR’s services and website. By working with us or using our website, you agree to these terms.

Our Services

We provide:

• HR consultancy and strategy
• Recruitment and onboarding support
• Employee handbook development
• Training and development programs
• Interim HR services
• Compliance audits and support

Our services are delivered:

• Remotely via phone, video calls, and email
• In-person at your business (within 25 miles of Leicestershire)
• Through written reports and documentation

Your Responsibilities

When you work with us, you must:

• Provide accurate information about your business
• Give us access to necessary documents and systems
• Pay invoices on time
• Follow employment law and our recommendations
• Treat our team with respect

You’re responsible for:

• Implementing our recommendations properly
• Keeping employee information secure
• Following all employment laws
• Making final decisions about your HR policies

Our Responsibilities

We promise to:

• Deliver services professionally and on time
• Keep your information confidential
• Follow CIPD professional standards
• Provide expert HR advice
• Respect your business culture and values

We cannot guarantee:

• Specific outcomes (like successful recruitments)
• That following our advice, will prevent all employment issues
• Results beyond our control

Payment Terms

Pricing and payment:

• Prices are agreed before work starts
• Invoices are sent monthly for ongoing work
• Late payments may incur charges
• We accept bank transfers

If you don’t pay:

• We may stop work until payment is received
• We may charge interest on overdue amounts
• We may take legal action to recover debts

Cancellation and Changes

You can:

• Cancel services with 30 days’ written notice
• Request changes to agreed work (may affect pricing)
• End one-off projects early (you’ll pay for work completed)

We can:

• End services with 30 days’ notice if you breach these terms
• Stop work immediately if you don’t pay invoices
• Change our terms with reasonable notice

Confidentiality

We keep confidential:

• All your business information
• Employee personal data
• Strategic plans and internal documents
• Anything marked as confidential

You should keep confidential:

• Our working methods and processes
• Rates and pricing structures
• Other clients’ information you might hear about

Liability and Insurance

We have:

• Professional indemnity insurance
• Public liability insurance
• CIPD professional membership

We’re not responsible for:

• Decisions you make based on our advice
• Issues caused by information you didn’t share
• Changes in employment law after our advice
• Problems with third-party services we recommend

Intellectual Property

You own:

• Your business information and data
• Policies and documents we create specifically for you
• Your company’s intellectual property

We own:

• Our working methods and processes
• Template documents and frameworks
• Our brand and marketing materials

Website Use

You can:

• Browse our website freely
• Download resources we make available
• Contact us through the website

You cannot:

• Copy our website content without permission
• Use our website for illegal purposes
• Try to hack or damage our website

Employment Law Compliance

Important: Our advice is based on current UK employment law, but laws change. You’re responsible for:

• Staying up to date with legal changes
• Implementing policies correctly
• Getting legal advice for complex issues
• Following tribunal or court decisions

Data Protection

We handle your personal data according to our Privacy Policy and UK GDPR requirements. You’re responsible for ensuring you have the right to share employee data with us.

Complaints

If you’re unhappy with our service:

1. Contact us directly to discuss the issue
2. We’ll investigate and respond within 10 working days
3. For payment disputes, you may use small claims court

Changes to These Terms

We may update these terms occasionally. We’ll notify you of significant changes and give you time to review them before they take effect.

Ending Our Relationship

When our work together ends:

• You pay for all completed work
• We return your confidential documents
• Confidentiality obligations continue
• We may keep contact details for legal requirements

Legal Matters

These terms are governed by English law.

If we can’t resolve a dispute through discussion, we’ll try mediation before going to court.

If any part of these terms is invalid, the rest still applies.

Contact Information

Questions about these terms? Contact us:

People First HR

• Lena Mistry
• Email: info@people-first-hr.co.uk
• Phone: 07878 295321

These terms don’t constitute legal advice. For complex legal matters, consult a qualified solicitor.